Privacy Policy

Last updated: 20/07/2025

1. Introduction

VacuumTubes.io ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and are committed to ensuring your personal information is handled in accordance with Australian privacy laws.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Order Information: Purchase history, product preferences, delivery details
• Communication Records: Customer service interactions, inquiries, feedback

Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Cookies and Tracking: Website preferences, shopping cart contents, session data

3. How We Use Your Information

We use your personal information for the following purposes:

Primary Purposes

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Processing payments and preventing fraud
• Communicating about your orders and account
• Responding to your inquiries and requests

Secondary Purposes

• Improving our website and services
• Sending you marketing communications (with your consent)
• Conducting research and analytics
• Complying with legal obligations
• Protecting our rights and preventing misuse

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

• Payment Processors: Stripe and other payment providers (for secure payment processing)
• Shipping Companies: Australia Post, courier services (for order delivery)
• Email Services: For sending order confirmations and communications
• Analytics Providers: For website analytics and improvement

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights and safety.

Business Transfers

In the event of a merger, sale, or transfer of business assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure storage of personal information
• Access controls and authentication measures
• Regular security assessments and updates
• Payment data is handled by PCI-compliant payment processors

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Maintain your shopping cart contents
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights and Choices

Under Australian privacy law, you have the following rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your account information at any time

Marketing Communications

• Opt-out of marketing emails using unsubscribe links
• Update your communication preferences in your account
• Contact us to remove you from marketing lists

Account Deletion

• Request deletion of your account and associated data
• Note: Some information may be retained for legal or business purposes

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support your account
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Improve our services through analysis

When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be processed and stored in countries other than Australia, including:

• United States (payment processing, cloud services)
• European Union (analytics and marketing tools)

We ensure appropriate safeguards are in place when transferring data internationally.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. For significant changes, we may notify you by email or through a prominent notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

14. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):